Shipping Policy

Order Processing

All confirmed orders are usually processed and dispatched within 3-5 days
In case of any delay in dispatch due to high demand, stock unavailability, or operational reasons, our support team will notify you promptly.

Delivery Timelines

Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, etc.) → Orders are generally delivered within 2 to 4 business days after dispatch.
Tier 2 & Tier 3 Cities → Orders are delivered within 4 to 7 business days, depending on the courier partner and your exact location.
Remote or hard-to-reach locations may require additional time for delivery.

Tracking & Transparency

Once your order is dispatched, a tracking ID and courier details will be shared with you via email/WhatsApp/SMS within 24 hours.
You can track your shipment in real-time through the courier partner’s official tracking portal.
Our customer support team is always available to assist if you face any difficulty while tracking your order.

Delays Beyond Our Control

While Emporeo ensures timely dispatch and partners with trusted couriers, certain situations may cause unavoidable delays, such as:

Logistics partner delays

Natural calamities (floods, heavy rains, earthquakes, etc.)
Regional lockdowns, strikes, or government restrictions
In such cases, Emporeo shall not be held liable for the delay, but we promise to keep you informed and updated until your order is successfully delivered.

Cash on Delivery (COD) Rules

COD is available for orders up to ₹2,000 only.
For orders above ₹2,000, customers are required to make a secure prepaid payment using our trusted gateways (Razorpay, PayU, Stripe).
This policy helps reduce COD-related risks and ensures a smooth delivery experience for high-value purchases.

Delivery Restrictions

Emporeo currently delivers across India only.
If your PIN code is unserviceable by our courier partners, you will be notified during checkout or by our support team.
At Emporeo, our goal is to make sure your favorite casual wear reaches you on time, in perfect condition, and with full transparency.